Hello. We’re Virgin Australia. We’re the airline that’s always done things a little different. Our way. The Virgin way. We’re on a mission to make flying better than ‘nice’. And to do that, it takes a team of talented people who are passionate about customer experience, doing the right thing always, with a focus on safety – in the air, on the ground and in our workplaces. A team who values real diversity and inclusion, in a big brand with big ambitions.

Candidates must be Brisbane based, or willing to relocate.

What you’ll be doing:

The Digital Business Analyst will assist our product owners in bringing our digital strategy to life by building features, products, and experiences that our guests will love. This role sits within Digital Squads and will be responsible for developing and improving processes to optimise our digital presence and performance. The team holds accountability for identifying and defining business problems and opportunities through in-depth investigation.

You’ll be great in this role if you have:

• Experience in documenting requirements, with a strong background in aviation and the travel industry (travel agent experience is a plus).
• Expertise with Passenger Service Systems (PSS) and Global Distribution Systems (GDS), especially Sabre Reservations and tools like Interact, SNTE, and Sabre Red.
• Proficient with platforms like Glassbox, Qualtrics, Adobe Analytics, and New Relic.
• Experience managing technical vendor relationships effectively.
• Skilled in gathering, documenting, and prioritizing project requirements.
• Ability to define clear project requirements and deliverables.
• Exceptional stakeholder management skills.
• Experience and ability to define project requirements and deliverables.

Desirable skills:

• Industry standard Business Analysis certification
• Understanding of IT security protocols
• Basic understanding of the Australian Privacy Principals
• Experience working in an environment with a high workload and competing priorities
• Experience in working in squad models

What you’ll get from us:

We’re committed to looking after you, with some of the best benefits and conditions in the industry – including (but not limited to):

• Heavily discounted air travel for you and your loved ones (including $1000 worth of travel credits per year)
• Flexible working arrangements (including work hours and work from home)
• Discounts on travel insurance, car hire, accommodation and experiences worldwide
• Discounted Virgin Australia Lounge membership
• Hospitality, retail, technology, beauty services and wellness discounts
• Wellness support, including the BetterMe digital well-being platform
• A comprehensive Employee Assistance Program, which offers confidential coaching and support from qualified professionals for all aspects of life – physical, mental, social and financial
• Dress for Your Day – enjoy the freedom to wear whatever is appropriate for the type of work you do and the day you have ahead of you

When everyone is included, everyone wins

We’re all individuals. And we love that. That’s why we encourage applications from Indigenous Australians, people with disability, those from diverse cultural backgrounds, our friends in the LGBTQI+ community, and anyone else who wants to join our family.

Ready to apply?

We’re ready to hear from you. Apply now.