Hello. We’re Virgin Australia. We’re the airline that’s always done things a little different. Our way. The Virgin way. We’re on a mission to make flying better than ‘nice’. And to do that, it takes a team of talented people who are passionate about customer experience, doing the right thing always, with a focus on safety – in the air, on the ground and in our workplaces. A team who values real diversity and inclusion, in a big brand with big ambitions.

What you’ll be doing

The objective of the Change Manager role is to play a key role in ensuring the project and change initiatives meet objectives on time and on budget by increasing employee adoption and usage. Virgin Australia is currently undertaking an operationally critical Crew Management, Training and Qualifications system implementations program of work. This role will focus on the people side of change, including influencing change to business processes, systems and technology, positions and potential organisation structures. 

• Create a strategy to support adoption of the changes management techniques within the organisation.
• Develop change management plans for the project and change initiative that acknowledges the different aspects of the change process – analysis, plan, implementation, communicate and other associated change considerations
• Develop change management processes and tools to support the integration and engagement with change management principles
• Work collaboratively with the Project Manager and Senior Business Managers to design, and assist with the implementation and monitoring of the organisation’s Communication Strategy for change initiatives.
• Support the design, development, delivery and management of communications relevant to change initiatives
• Prepare impact analyses and evaluation of the actual impact of changes, assess change readiness and identify key stakeholders
• Create and manage the input, collation and output of the change management reports, including provide regular and ad hoc reports to satisfy the project and Executive requirements
• Support the design and delivery of end user training programs and applicable change management coverage required
• Identify opportunities and provide expertise to build resilience to change across the organisation

You’ll be great in this role if you…

• Experience and knowledge of change management principles, methodologies and tools
• Experience with medium and largescale organisational change efforts
• Experience working with Union representatives to influence and communicate change
• Exceptional communications skills, both written and verbal 
• Ability to clearly articulate messages to a variety of audiences
• Ability to establish and maintain strong relationships
• Ability to influence others and move toward a common vision or goal
• Able to work effectively at all levels in an organisations
• Acute business acumen and understanding of organisational issues and challenges
• An in depth understand of how people go through a change and the change process
• Familiarity with project management approaches, tools and phases of the project lifecycle

We’re committed to looking after you, with some of the best benefits and conditions in the industry – including (but not limited to):

• Discounted flights for you and your loved ones (including $1000 worth of travel credits per year)
• A flexible, hybrid work style. Work from home or the office, adapt your location to suit your style and needs
• One of Brisbane’s most admired head office locations, with South Bank train station, a supermarket, pharmacy, and lunch options downstairs plus a 5-minute walk to the Busway, a rooftop restaurant and onsite gym (with a low membership fee) and South Bank Parklands just across the road
• Discounts on travel insurance, lounge membership, car hire, accommodation, and experiences worldwide
• Cheaper hospitality, retail, technology, beauty and wellness services
• Free counselling and access to a wellbeing app to support your physical, mental, social and financial health
• ‘Dress for Your Day’ – enjoy the freedom to wear whatever makes you feel great for the type of work you do and the day you have ahead of you.

When everyone is included, everyone wins

We’re all individuals. And we love that. That’s why we encourage applications from Indigenous Australians, people with disability, those from diverse cultural backgrounds, our friends in the LGBTQI+ community, and anyone else who wants to join our family.

Ready to apply?

We’re ready to hear from you. Apply now.