Hello. We’re Virgin Australia. We’re the airline that’s always done things a little different. Our way. The Virgin way. We’re on a mission to make flying better than ‘nice’. And to do that, it takes a team of talented people who are passionate about customer experience, doing the right thing always, with a focus on safety – in the air, on the ground and in our workplaces. A team who values real diversity and inclusion, in a big brand with big ambitions.  

What you’ll be doing: 

As Manager, IT Infrastructure & Service Management, you will lead a team of skilled resources and partner vendors to deliver platforms and services to the business. This role involves strategic planning, collaboration with various business and IT stakeholders, and managing outsourced partners to ensure high service levels. 

You’ll be great in this role if you have: 

• Bachelor's degree in information technology, computer science or a related field or equivalent experience 

• 10+ years of IT experience 

• Experience in transformation especially from on-prem to cloud 

• Ability to develop long-term strategies that align with business goals 

• Proven track record in successfully managing large scale transformation projects from inception to completion 

• Strong background in team management 

• Proven ability to work within large complex enterprise environments 

• Demonstrated success in working within large, multi-business unit organizations 

• Strong Experience in managing and partnering with outsourced service providers and vendors 

• Knowledge of IT security best practices and compliance requirements, such as PCI or ISO 

Desirable but not essential: 

• Qualifications/certifications in ITIL 

• Experience in security technologies and practices 

• Proven ability to manage budgets exceeding $5 million 

• Demonstrate experience in handling and resolving critical outages swiftly and efficiently 

• Background in designing and implementing infrastructure architectures 

• Engagement and management of complex vendor license agreements with major providers such as Microsoft and Oracle 

What you’ll get from us 

We’re committed to looking after you, with some of the best benefits and conditions in the industry – including (but not limited to)  

• Discounted flights for you and your loved ones (including $1000 worth of travel credits per year)   

• A flexible, hybrid work style. Work from home or the office, adapt your location to suit your style and needs   

• One of Brisbane’s most admired head office locations, with South Bank train station, a supermarket, pharmacy, and lunch options downstairs plus a 5-minute walk to the Busway, a rooftop restaurant and onsite gym (with a low membership fee) and South Bank Parklands just across the road   

• Discounts on travel insurance, lounge membership, car hire, accommodation, and experiences worldwide   

• Cheaper hospitality, retail, technology, beauty and wellness services   

• Free counselling and access to a wellbeing app to support your physical, mental, social and financial health  

• ‘Dress for Your Day’ – enjoy the freedom to wear whatever makes you feel great for the type of work you do and the day you have ahead of you.   

Equality rules 

We’re all individuals. We love that. That’s why we encourage applications from Indigenous Australians, people with disability, those from diverse cultural backgrounds, our friends in the LGBTQI+ community, and anyone else who wants to join our family. 

Ready to apply?  

We’re ready to hear from you. Apply now.