Step into an exhilarating journey with Velocity Frequent Flyer Virgin Australia’s award-winning loyalty program with over 13 million members and counting. We make rewards fast and meaningful — from dream holidays and upgrades to retail, fuel, and everyday perks.

Velocity is all about smart, simple, and speedy rewards. As part of our vibrant team, you’ll help deliver unforgettable value to millions of Australians — all while enjoying the perks of working for one of the country’s most loved travel brands.

What you’ll be doing:

As a Partnerships Coordinator within the Virgin Australia Business Flyer (VABF) team, you’ll play a key role in helping the program and its partners achieve shared growth and commercial success. Managing a diverse portfolio across multiple industry sectors, you'll tailor engagement strategies to suit each partner category. Reporting to the Head of SME Loyalty, you’ll support the implementation of new partnerships and contribute to quarterly planning and delivery, working within an agile framework.

In addition you will:

• Support the launch and implementation of new partnerships in collaboration with internal teams
• Manage and grow a portfolio of partners, ensuring performance targets are met
• Act as the main contact for partners, handling communications and day-to-day operations
• Coordinate with partner operations to ensure seamless delivery and manage escalations
• Contribute to agile project delivery, including participation in Scrum ceremonies
• Prepare and review monthly Partner reports, reconciling data and resolving discrepancies as needed.
• Continuously seek opportunities to enhance operational efficiency and resolve Partner or customer issues.
• Support the Manager with campaign planning, offer sourcing, and new Partner onboarding.

You’ll be great in this role if you:

• Come with a minimum 3 years’ experience working preferably in an account management, loyalty or commercial role
• Demonstrated expertise in managing accounts and stakeholder relationships.
• Have excellent attention to detail and a solid communication / presentation capability
• Exposure to Agile and Scrum methodologies (desirable)
• Have an understanding of campaign management process and objectives
• Come with knowledge of digital marketing and/or loyalty marketing
• Experience working within digital marketing or eCommerce environments. (desirable)

What you’ll get from us:

We’re committed to looking after you, with some of the best benefits and conditions in the industry – including (but not limited to):

• Generous bonus structure on achieving OKR’s
• Heavily discounted air travel for you and your loved ones (including $1000 worth of travel credits per year)
• Flexible working arrangements (including work hours and work from home)
• Discounts on travel insurance, car hire, accommodation and experiences worldwide
• Discounted Virgin Australia Lounge membership
• Hospitality, retail, technology, beauty services and wellness discounts
• Wellness support, including the Converge digital wellbeing platform
• A comprehensive Employee Assistance Program, which offers confidential coaching and support from qualified professionals for all aspects of life – physical, mental, social and financial
• Dress for Your Day – enjoy the freedom to wear whatever is appropriate for the type of work you do and the day you have ahead of you

Equality rules:

We’re all individuals. We love that. That’s why we encourage applications from Indigenous Australians, people with disability, those from diverse cultural backgrounds, our friends in the LGBTQIA+ community, and anyone else who wants to join our family. 

Ready to apply? We’re ready to hear from you. Apply now.