About Virgin Australia Group

Hello. We’re Virgin Australia. We’re the airline that’s always done things a little different. Our way. The Virgin way. We’re on a mission to make flying better than ‘nice’. And to do that, it takes a team of talented people who are passionate about customer experience, doing the right thing always, with a focus on safety – in the air, on the ground and in our workplaces. A team who values real diversity and inclusion, in a big brand with big ambitions.

The role:

As the Manager, On-Time Performance (OTP), you will be responsible for driving operational excellence by leading a frontline team and promoting collaboration across departments. In this role, you will actively engage with stakeholders throughout the organisation, monitor performance metrics, and implement innovative solutions. You will lead targeted initiatives aimed at enhancing stability, improving on-time performance, and optimising operational efficiency to elevate the overall guest experience.

In addition, you will:

• Maintain strong stakeholder relationships to drive continuous improvement in service quality and implement enhancements.
• Lead efforts to assess and improve operational performance across multiple streams by managing performance reports and insights.
• Manage changes related to Precision Timing Schedules for aircraft turnarounds, optimizing operational efficiency.
• Analyse delay data to identify patterns, root causes, and areas for improvement, taking ownership of corrective actions.
• Manage tasks effectively under time pressure, demonstrating strong ownership of operational efficiency and task prioritisation.
• Regularly monitor and report on key on-time performance metrics, ensuring accountability for performance evaluation and improvements.
• Monitor the impact of changes on operational performance, assessing effectiveness and making necessary adjustments.
• Highlight key achievements and areas requiring improvement, managing communications and follow-up actions.

What you need to be successful:

• 3+ years of leadership experience in a front line, operational, cost-focused, and people-centric environment.
• Strong ability to lead and manage teams with a focus on delivering results.
• Experience in both Domestic and International Operations.
• High-level planning and organisational skills with a focus on business improvement.
• Skilled in advising and communicating across a diverse organisation, leveraging advanced written and oral communication.
• In-depth understanding of airline operations and the responsibilities of operational teams.
• Strong analytical skills with business acumen to navigate organisational challenges.

What you’ll get from us:

We’re committed to looking after you, with some of the best benefits and conditions in the industry – including (but not limited to);

• Heavily discounted air travel for you and your loved ones (including $1000 worth of travel credits per year)
• Flexible working arrangements (including work hours and work from home)
• Discounts on travel insurance, car hire, accommodation and experiences worldwide
• Discounted Virgin Australia Lounge membership
• Hospitality, retail, technology, beauty services and wellness discounts
• Wellness support, including the betterme digital wellbeing platform
• A comprehensive Employee Assistance Program, which offers confidential coaching and support from qualified professionals for all aspects of life – physical, mental, social and financial
• Dress for Your Day – enjoy the freedom to wear whatever is appropriate for the type of work you do and the day you have ahead of you

Equality rules

We’re all individuals. We love that. That’s why we encourage applications from Indigenous Australians, people with disability, those from diverse cultural backgrounds, our friends in the LGBTQI+ community, and anyone else who wants to join our family.

Ready to apply?

We’re ready to hear from you. Apply now. We review applications as they come through and we do not close the job until we have filled the position.