Crew Controller

• Permanent full-time position
• Lifestyle roster 4,5,5
• Based in Southbank

About Virgin Australia Group

Hello. We’re Virgin Australia. We’re the airline that’s always done things a little different. Our way. The Virgin way. We’re on a mission to make flying better than ‘nice’. And to do that, it takes a team of talented people who are passionate about customer experience, doing the right thing always, with a focus on safety – in the air, on the ground and in our workplaces. A team who values real diversity and inclusion, in a big brand with big ambitions.

The Role:

In this role, you will be part of the Crew Control team that operates on a 24/7 basis with 12 hour day and night shifts on a rotating roster. The team manages network disruption and are responsible for coordinating Cabin Crew and/or Pilot rosters.

The position is based in Brisbane Head Office and, you will work closely with the Manager Crew Tracking.

As a Crew Controller, you will be responsible for:

• Ensure all flights are correctly resourced in a compliant manner before take-off
• Assess cost versus on time performance and customer benefit within all crew recovery solutions.
• Provide input to process improvement initiatives
• Safety matters are raised through relevant reporting tools

What you need to be successful:

• Must demonstrate strong teamwork skills and the ability to collaborate effectively with colleagues.
• A flexible approach and the ability to manage changing priorities, unplanned disruptions, and competing deadlines.
• Demonstrated understanding of airline or similar logistical operations.
• Ability to participate in a rotating 'On-call roster', whilst demonstrating a high level of service.
• Understanding of Sabre AirCrews
• Excellent problem-solving and organisational skills
• Demonstrated experience in developing and maintaining positive relationships with all stakeholders.
• Proficient in MS Office suite of programs

What you’ll get from us:

We’re committed to looking after you, with some of the best benefits and conditions in the industry – including (but not limited to);

• Heavily discounted air travel for you and your loved ones (including $1000 worth of travel credits per year)
• Flexible working arrangements (including work hours and work from home)
• Discounts on travel insurance, car hire, accommodation and experiences worldwide
• Discounted Virgin Australia Lounge membership
• Hospitality, retail, technology, beauty services and wellness discounts
• Wellness support, including the betterme digital wellbeing platform
• A comprehensive Employee Assistance Program, which offers confidential coaching and support from qualified professionals for all aspects of life – physical, mental, social and financial
• Dress for Your Day – enjoy the freedom to wear whatever is appropriate for the type of work you do and the day you have ahead of you

Equality rules

We’re all individuals. We love that. That’s why we encourage applications from Indigenous Australians, people with disability, those from diverse cultural backgrounds, our friends in the LGBTQI+ community, and anyone else who wants to join our family.

Ready to apply?

We’re ready to hear from you. Apply now. We review applications as they come through and we do not close the job until we have filled the position.