About Virgin Australia Group

Hello. We’re Virgin Australia. We’re the airline that’s always done things a little different. Our way. The Virgin way. We’re on a mission to make flying better than ‘nice’. And to do that, it takes a team of talented people who are passionate about customer experience, doing the right thing always, with a focus on safety – in the air, on the ground and in our workplaces. A team who values real diversity and inclusion, in a big brand with big ambitions.

The role:

The Project Delivery Specialist plays a key role in supporting the Project Delivery and Business Services Manager, to prioritise and implement business improvements and project initiatives within the Customer Service Delivery (CSD) division.

In this position you will work closely with the airport and cabin, helping them deliver exceptional customer experiences and achieve operational excellence. Your responsibilities will include effective planning, stakeholder engagement, and managing change and risk.

• Ensure appropriate change and communications strategies, plans, materials, and training are provided to successfully embed the change.
• Build effective relationships with CSD Technology Partners to gain traction and solutions for delivery.
• Review and evaluate current processes and drive simplification, and improvement and effectively embed any changes.
• Influence the design, development and delivery of the CSD business intelligence strategy.
• Provide technical and business advice and input on automation and process simplification to deliver value to the CSD team.
• Facilitate working groups focusing on reaching customer-centric solutions that are operationally sound.
• Work collaboratively with the PMO as a business SME for the planning and implementation of projects that impact CSD.

Please note this is a 12-month secondment.

What you need to be successful:

• Understanding of airline or similar logistical operations.
• Proactive in initiating and driving improvements to processes, policies, and systems to enhance performance.
• Skilled at working across functional lines to develop effective project plans and outcomes.
• Proficient in developing procedures, processes, flow charts, and presentations.
• Experienced in critical thinking, gap analysis, threat assessment, and risk mitigation.
• Thrives on multitasking and variety.
• Exceptional attention to detail and maintaining critical documentation
• Sound knowledge of Microsoft Office (Excel, Word, PowerPoint, Outlook).

We’re committed to looking after you, with some of the best benefits and conditions in the industry – including (but not limited to):

• Discounted flights for you and your loved ones (including $1000 worth of travel credits per year)
• One of Brisbane’s most admired head office locations, with South Bank train station, a supermarket, pharmacy, and lunch options downstairs plus a 5-minute walk to the Busway, a rooftop restaurant and onsite gym (with a low membership fee) and South Bank Parklands just across the road
• Discounts on travel insurance, lounge membership, car hire, accommodation, and experiences worldwide
• Cheaper hospitality, retail, technology, beauty and wellness services
• A comprehensive Employee Assistance Program, which offers confidential coaching and support from qualified professionals for all aspects of life – physical, mental, social and financial
• ‘Dress for Your Day’ – enjoy the freedom to wear whatever makes you feel great for the type of work you do and the day you have ahead of you.

When everyone is included, everyone wins

We’re all individuals. And we love that. That’s why we encourage applications from Indigenous Australians, people with disability, those from diverse cultural backgrounds, our friends in the LGBTQI+ community, and anyone else who wants to join our family.

Ready to apply?

We’re ready to hear from you. Apply now.