Hello. We’re Virgin Australia. We’re the airline that’s always done things a little different. Our way. The Virgin way. We’re on a mission to make flying better than ‘nice’. And to do that, it takes a team of talented people who are passionate about customer experience, doing the right thing always, with a focus on safety – in the air, on the ground and in our workplaces. A team who values real diversity and inclusion, in a big brand with big ambitions.

What you’ll be doing:

The Head of Consumer PR, Social Media and Events is a senior leader within the Virgin Australia organisation with full accountability for developing the objectives and the overall PR and Social Media strategy to drive positive reputational impact, brand advocacy and key commercial outcomes. 

The role will also be responsible for providing communications counsel to the Executive, Group and Senior Leadership teams on key matters that may impact business reputation. 

You’ll be great in this role if you:

• Have 10-12 years experience in senior leadership across consumer PR, social, role, within a large and complex consumer facing organisation 
• Have a communications or similar discipline degree  
• Come with content and social expertise across all social platforms 
• Are highly experienced with crisis Management within a regulated and complex operating environment 
• Are comfortable with media and Issues Management 
• Can develop C-Suite Communications strategy for consumer PR 
• Have experience with high profile public facing brand ideally within aviation/travel/tourism experience   
• Are comfortable supporting communications for large-scale organisational change 
• Have strong interpersonal and stakeholder management skills  
• Can deliver campaigns including activations and PR initiatives to drive brand health and growth for the business  
• Have strong judgement and attention to detail, particularly in short timeframes 
• Are comfortable being a media Spokesperson and have exceptional media relations capability
• Can manage multiple projects at the same time 
• Are a natural at building positive relationships and cross-functional teamwork to develop win-win partnerships 
• Have a commercial mindset with the ability to balance strategic and tactical  
• Can manage competing commitments and multiple tasks in a fast paced and issues rich environment 
• Have confidence, credibility and personal presence sufficient to establish and maintain working relationships with senior executive leaders 
• Have outstanding communication skills with the ability to influence at a senior level, drive engagement and articulate complex concepts and presenting compelling arguments.   
• Are a strong People Leader

What you’ll get from us:

We’re committed to looking after you, with some of the best benefits and conditions in the industry – including (but not limited to):

• Heavily discounted air travel for you and your loved ones (including $1000 worth of travel credits per year)
• Flexible working arrangements (including work hours and work from home)
• Discounts on travel insurance, car hire, accommodation and experiences worldwide
• Discounted Virgin Australia Lounge membership
• Hospitality, retail, technology, beauty services and wellness discounts
• Wellness support, including the Converge digital wellbeing platform
• A comprehensive Employee Assistance Program, which offers confidential coaching and support from qualified professionals for all aspects of life – physical, mental, social and financial
• Dress for Your Day – enjoy the freedom to wear whatever is appropriate for the type of work you do and the day you have ahead of you

Equality rules:

We’re all individuals. We love that. That’s why we encourage applications from Indigenous Australians, people with disability, those from diverse cultural backgrounds, our friends in the LGBTQI+ community, and anyone else who wants to join our family.

Ready to apply? We’re ready to hear from you. Apply now.