Are you ready to embark on a fulfilling journey with Virgin Australia as an IFSC? We're looking for individuals who are passionate about coaching and developing new crew members and extending a warm welcome to returning crew. As an IFSC, you'll play a key role in supporting crew with operational duties, both on board, including adherence to SOPs and service standards, and off board, navigating crew transport and sign-on procedures.

What We're Looking For:

• Passionate Individuals: If you have a genuine desire to showcase Virgin Australia’s values and service standards, we want to hear from you!
• SOP Experts: Bring your comprehensive knowledge of all SOPs to ensure operational excellence.
• Coaching Enthusiasts: If you have a passion for coaching and development and aspire to make a positive impact on our culture and performance, this role is for you.

Why Join Us:

• Culture of Excellence: Be part of a team dedicated to upholding Virgin Australia’s renowned values and service standards.
• Career Growth: The IFSC role is not just a job; it's a steppingstone to leadership opportunities within our dynamic organisation.

If you're ready to contribute to our vibrant culture and be a driving force in shaping the future of our team, apply now and take the next exciting step in your career with Virgin Australia! Your IFSC role awaits, and so does an exciting journey with us!

Note: This role is highly regarded for those aspiring to leadership positions within our CSD Inflight team.

WHAT YOU WILL NEED

• Minimum 12 months as Virgin Australia cabin crew
• Proven record of reliability and consistent roster compliance
• Strong verbal and written communication skills
• Demonstrated high-level understanding of current SOP, SEP, and Virgin Australia service standards, with the ability to deliver required service levels
• Genuine desire to coach, support, and develop others
• Exemplify positive behaviours, consistently champion company values, and demonstrate unwavering commitment to the cabin crew role
• Maintain 100% compliance and currency in all current role requirements, including V-Learn, CCONs, and mandated reporting (safety, fatigue)
• Meet performance expectations, with documented feedback in MyPath

If you align with these criteria, we invite your application for the Inflight Support Crew role!

WHAT TO EXPECT

Written Application – Step 1:

Applications will be reviewed and shortlisted based on the strength of the written application and eligibility criteria.

Unsuccessful team members will be notified via email and are encouraged to contact their Leader for feedback.

Shortlisted to Interview – Step 2:

Shortlisted applicants will be invited to attend an interview via email. Team members will be assessed on their ability to demonstrate capacity in the role, motivation, professionalism, and strength of responses to situational and behavioural questions.

Successful and unsuccessful application will be notified via phone and email.  

QUESTIONS?

For further information about this role please read the FAQ document attached or contact your Leader, Crew Culture.